Challenge

RGIS, a global leader in inventory management solutions, needed a more efficient way to handle large-scale recruitment. With a high volume of candidates, recruiters searched for a faster and more efficient way to schedule interviews while maintaining a seamless candidate experience. RGIS needed a solution that would simplify scheduling while improving both recruiter and candidate experience.

Solution

To solve this challenge, RGIS integrated StepsConnect’s WhatsApp AI Assistant into their recruitment workflow. With this solution, recruiters could receive the applications via WhatsApp configure interviews directly from the platform, selecting details such as the number of participants for group interviews, the type of interview, whether virtual or in-person, and the dates and times they were available. Additionally, recruiters could set up a custom pre-screening question that candidates would receive on WhatsApp before selecting a time slot.Once the interview details were set, the AI Assistant automatically contacted candidates via WhatsApp. Candidates received a message with a multiple-choice pre-screening question and a list of available time slots. Instead of long email exchanges or phone calls, they could simply select their preferred time with a quick response, and the interview was scheduled instantly. The process eliminated unnecessary back-and-forth communication, ensuring a seamless experience for both recruiters and candidates.

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Results

With WhatsApp AI Assistant, scheduling interviews became significantly faster, allowing recruiters to handle high volumes of applications without being overwhelmed by administrative tasks. The automation streamlined the entire process, reducing manual work and freeing up recruiters to focus on evaluating candidates rather than coordinating logistics. For candidates, the experience was effortless and intuitive. Instead of waiting for an email response or trying to align schedules over the phone, they could book their interview within seconds through a simple WhatsApp message. The interaction was direct, fast, and aligned with their everyday digital habits, creating a more modern and user-friendly hiring experience.By integrating WhatsApp AI Assistant, RGIS transformed its hiring process into a highly efficient, fully automated system that benefited both recruiters and candidates. Scheduling became faster, the experience became smoother, and the entire workflow became more effective. The solution not only improved operational efficiency but also strengthened the overall hiring experience, making recruitment more engaging, structured, and candidate-friendly.

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Conclusion

This case study highlights how RGIS leveraged StepsConnect’s cutting-edge recruitment technology to streamline their interview scheduling process, enhance recruiter efficiency, and create an efficient and user-friendly candidate experience. By integrating WhatsApp AI Assistant, RGIS eliminated time-consuming manual coordination, enabling recruiters to focus on evaluating talent rather than managing logistics. At the same time, candidates benefited from a fast, intuitive, and frictionless scheduling process, making their journey from application to interview smoother than ever. This transformation not only improved hiring efficiency but also reinforced RGIS’s commitment to innovation in high-volume recruitment.